Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies when you visit and use our online gaming platform. As a leading provider of gambling services in the United Kingdom, we are committed to transparency regarding data collection practices and compliance with applicable UK regulations, including the Privacy and Electronic Communications Regulations and GDPR requirements.
1. What Are Cookies
Cookies are small text files that are placed on your device when you visit our website. These files contain information that is transferred to your device’s hard drive and enable us to recognise your browser and capture certain information. Cookies play a crucial role in providing you with a seamless gaming experience and ensuring our platform operates effectively.
Similar technologies include web beacons, pixel tags, and local storage objects, which serve comparable functions to cookies in collecting and storing information about your interactions with our services.
2. Types of Cookies We Use
Our platform utilises several categories of cookies, each serving specific purposes:
- Essential Cookies: These are necessary for the basic functionality of our website, including user authentication, security features, and payment processing
- Performance Cookies: These collect information about how you use our website, helping us improve site performance and user experience
- Functionality Cookies: These remember your preferences and choices to personalise your gaming experience
- Targeting Cookies: These track your browsing habits to deliver relevant advertisements and promotional content
- Analytics Cookies: These help us understand user behaviour and measure the effectiveness of our services
3. Purpose and Legal Basis for Cookie Usage
We process cookies based on several legal grounds under UK data protection law. Essential cookies are processed based on our legitimate interest in providing secure and functional gaming services. Performance and analytics cookies help us fulfil our contractual obligations to provide quality services.
For non-essential cookies, we rely on your explicit consent, which you can manage through our cookie preference centre. Our legitimate interests include fraud prevention, security monitoring, and service improvement, which are fundamental to operating a responsible gambling platform.
4. Third-Party Cookies and Partners
We work with trusted third-party service providers who may place cookies on your device. These partners include payment processors, advertising networks, analytics providers, and software developers who support our gaming platform.
Third-party cookies are governed by the respective privacy policies of these external providers. We carefully select partners who comply with UK data protection standards and maintain appropriate security measures for processing personal data.
5. Cookie Duration and Storage
Cookies on our platform have varying lifespans depending on their purpose:
- Session Cookies: These expire when you close your browser and are essential for maintaining your gaming session
- Persistent Cookies: These remain on your device for predetermined periods, ranging from days to years, depending on their function
- Security Cookies: These may persist for extended periods to maintain account protection and fraud prevention measures
We regularly review cookie retention periods to ensure they align with their intended purposes and comply with data minimisation principles.
6. Managing Your Cookie Preferences
You have several options for controlling cookies on our platform. Our cookie preference centre allows you to accept or reject different categories of non-essential cookies whilst maintaining essential functionality.
You can modify your browser settings to block or delete cookies:
- Google Chrome: Access Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Go to Options > Privacy & Security > Cookies and Site Data
- Safari: Navigate to Preferences > Privacy > Cookies and website data
- Microsoft Edge: Select Settings > Cookies and site permissions
Please note that disabling certain cookies may affect your ability to access specific features or complete transactions on our platform.
7. Impact on Gaming Experience
Cookies significantly enhance your gaming experience by enabling personalised content, remembering your preferences, and ensuring secure transactions. Without cookies, you may encounter difficulties with account access, game loading, payment processing, and accessing promotional offers.
Our responsible gambling tools, including deposit limits, session reminders, and self-exclusion features, rely on cookies to function effectively and protect your wellbeing whilst gaming.
8. Updates and Contact Information
We may update this Cookie Policy periodically to reflect changes in our practices, technologies, or legal requirements. Significant changes will be communicated through prominent notices on our website or direct communication with registered users.
For questions regarding our cookie practices, data processing, or to exercise your rights under UK data protection law, please contact our Data Protection Officer through the contact methods provided in our main Privacy Policy. We are committed to addressing your concerns promptly and transparently.
Last updated: January 28, 2026